Tips for Contacting Medicare
Need to contact Medicare? We’ve got you covered. You’ll find all the information you need below. We also included tips for how best to contact Medicare, including how to spend less time waiting on hold or searching the web for answers.
Medicare Contact Number:
If you use a teletypewriter, call their TTY number: 1-887-486-2048.
Medicare’s automated phone system and customer service representatives are available at these numbers 24/7.
Medicare Mailing Address:
Medicare Contact Center Operations
PO Box 1270
Lawrence, KS 66044
More Tips for Contacting Medicare
Original Medicare, Medicare Advantage, Medigap, Medicaid, prescription drug coverage . . . it’s a lot to take in. On top of that, the Medicare program is a complex patchwork of health insurance full of confusing rules that apply to different people depending on their situation.
Luckily, no one expects you to navigate Medicare alone. But to get help, there’s a good chance you’ll find yourself on the phone with Medicare more than once during your coverage.
Without knowing who to call for what, you may end up spending more time than you want to wait on hold or calling multiple offices to track down the right information.
Here’s how to minimize those pitfalls so you can get your answers as quickly as possible.
Skip the Phone Call—Use Our Online Resource Library Instead
MedicareHealthPlans.com is proud to be a go-to resource for all things Medicare. We strive to provide up-to-date, valuable information that helps you make informed decisions about your health plan, long-term care, out-of-pocket costs, and more.
We hope our resources help you avoid a lengthy phone call, whether you qualify for Medicare because of age, end-stage renal disease, or anything else.
Here’s a list of some of our most popular resources:
- Medicare 101: Your Ultimate Guide to Getting Covered
- Who Is Eligible for Medicare?
- How Do I Apply for Medicare?
- How Much Is the Cost of Medicare Part D?.
Medicare.gov is a great source to download Medicare publications, print out forms and applications, and find Medicare doctors, hospitals, dialysis facilities, and more.
Create an Online MyMedicare Account
If you create an online account at MyMedicare.gov, you can access your Medicare information there.
To activate your MyMedicare account, use the username and password that were mailed to you in your Welcome Letter.
If you didn’t receive this letter, misplaced it, or can’t log into your account for another reason, request a chat session or call MyMedicare.gov Technical Support at 1-877-607-9663 to speak with a customer service representative.
With a MyMedicare account, you can do all the following:
- Check a claims status
- Order a duplicate or replacement Medicare card
- Check your enrollment information
- See your drug list and pharmacy information
- Check messages sent to you by CMS
Know Who to Call
Because Medicare works so closely with other organizations, knowing who to call for what can be challenging.
The phone numbers at the top of this page will take you to the Medicare program’s phone system but talking to Medicare directly may not be the best way to find certain answers.
You may have questions about your Medicare fee-for-service plan, for example, that only your insurance carrier can answer. Or you may have questions about whether your spouse’s Medicare-covered employment counts toward your ability to qualify for free Part A premiums, which someone from the Social Security Administration can give you a better answer to.
Here’s a brief guide to help you know who to call for what:
Do this if you already have Medicare and need to do any of the following:
- Check a claims status
- Check your current deductible status
- Check your drug plan
- Order Medicare publications
- Get answers to other questions
- Access the accounts of Medicare beneficiaries who have passed away
Contact Social Security
Do this if you’re new to Medicare.
Although CMS handles Medicare concerns for people already enrolled in a plan, the Social Security Administration (SSA) determines eligibility for Medicare and most financial assistance programs. That means you’ll need to contact them if you haven’t already enrolled in Medicare.
Call Social Security at 1-800-772-1213 (or TTY 1-800-325-0778).
Social Security’s automated phone services are available 24/7. Through this system, you can request any of the following:
- Benefit verification letter
- Replacement Medicare card
- Social Security Benefit Statement (Form SSA-1099)
- Form SSA-1020 for help with Medicare prescription drug costs
- Claim status
Live representatives are available on weekdays from 7 a.m. to 7 p.m.
Alternatively, you can email the SSA using its contact form or find your nearest SSA office. Some actions will require you to visit a Social Security Administration office in person to complete them. If you must do this, we recommend making an appointment first.
Contact Medicaid Services or CMS
Do this if you need assistance paying for Medicare or have a Medicare-Medicaid Plan.
Often confused with Medicare, Medicaid is a state-administered program that helps some people pay their health care costs, either with Medicare or in a separate program.
Because each state has its own Medicaid program (often with a different name, such as “Medical” in California and “MassHealth” in Massachusetts), Medicaid has many contact numbers. You can contact your state Medicaid office, regional office, or national headquarters.
Centers for Medicare and Medicaid (CMS) National Headquarters
7500 Security Boulevard
Baltimore, Maryland 21244-1850
TTY Toll-Free: 866-226-1819
TTY Local: 410-786-0727
Since there are hundreds or regional and state Medicaid offices, visit Medicaid.gov to find the address and phone number of your local office.
Contact Your Private Insurance Company
Do this if you have questions about a Medigap, Part D prescription drug, or Medicare Advantage plan.
The only plans the federal government offers directly are Medicare Parts A and B. If you have any other kind of Medicare, you bought your policy through a private company. You may have several policies (a Medigap policy and a Part D prescription drug plan, for example), and these may be through the same or different companies.
You can usually find contact information for your insurance company on any statements, bills, or other documentation the company sends you.
Report Medicare Fraud or Abuse
Call 1-800-HHS-TIPS (1-800-447-8477)
Prepare for Your Call
When contacting Medicare, Medicaid, Social Security, or an insurance carrier, have your Medicare number or Medicare card available.
To prevent identity theft, Medicare has launched a campaign to replace old Medicare cards with cards that don’t show your social security number. Instead, these cards have a Medicare number which you can give over the phone to help various Medicare organizations find your records.
In addition to your Medicare card, gather any other documents related to your benefits, such as your Medicaid information or a recent Medicare bill so you have them handy. Finally, have paper and a pen ready to take notes, jot down phone numbers, or keep track of all your questions to ensure they get answered in a single call when possible.
Let Us Know How We Can Help
MedicareHealthPlans.com is a great asset for general Medicare information, enrolling in Medicare, and comparing various Medicare plans. But sometimes you need information tailored specifically to you.
Many people call us for help because Medicare is complicated and confusing. Simply talking with a real person who’s there to help you is the best way to understand your options.
We’ll answer any questions you have, help you compare plans, and help you enroll in the right Medicare coverage for your needs. People who call in tell us again and again that Medicare didn’t really click for them until they talked to an agent who could speak to their unique situation.
Our experienced, licensed sales agents are ready to answer questions weekdays from 7 a.m. to 5 p.m. Mountain Time. Give us a call at 855-802-1206.